• 支持与帮助

    欢迎使用炸毛鹅英语！如果您在使用 App 的过程中遇到任何问题，或对新功能有建议，请通过下方联系方式与我们联系。我们通常会在 1-2 个工作日内回复。

    邮箱：zhazha.penguin@gmail.com

    常见问题

    问：我忘记密码了，怎么办？
    请通过上方邮箱联系我们，并告知您的注册邮箱，我们会协助您重置密码。

    问：如何取消订阅？
    iOS 用户：打开“设置” → 点击您的 Apple ID → “订阅” → 找到“炸毛鹅英语”并取消订阅。
    Android 用户：请通过上方邮箱联系我们，我们会为您提供协助。

    问：如何删除我的账号和数据？
    打开 App，进入“个人中心” → 找到“注销账号”，并按照屏幕提示操作，即可永久删除您的账号及全部学习数据。

    问：App 内的会员价格是多少？
    月度会员：¥19；年度会员：¥128（App 内实际显示的价格可能因地区略有差异）。

    意见反馈
    发现了问题、有功能建议，或对词条内容有反馈？欢迎通过 App 内的“向炸炸反馈”功能提交，也可以直接给我们发邮件。

    Support

    Welcome to ZhaMaoE English! If you run into any issues while using the app, or have suggestions for new features, please reach out to us using the contact information below. We typically respond within 1-2 business days.

     

    Email: zhazha.penguin@gmail.com

     

    Frequently Asked Questions

     

    Q: I forgot my password. What should I do?

    Please contact us at the email address above and let us know your registered email. We'll help you reset your password.

     

    Q: How do I cancel my subscription?

    iOS users: Open "Settings" → tap your Apple ID → "Subscriptions" → find "ZhaMaoE English" and cancel your subscription.

    Android users: Please contact us at the email address above for assistance.

     

    Q: How do I delete my account and data?

    Open the app, go to "Profile" → find "Delete Account," and follow the on-screen instructions to permanently delete your account and all learning data.

     

    Q: What are the membership prices in the app?

    Monthly: ¥19; Yearly: ¥128 (actual pricing displayed in the app may vary slightly by region).

     

    Feedback

    Found a bug, have a feature suggestion, or feedback on the vocabulary content? You're welcome to submit it through the "Send Feedback" feature inside the app, or email us directly.